Shipping policy

Thank you for shopping with SPR Originals. We are committed to delivering your order safely and on time. Please read our Shipping Policy to understand how we process and deliver orders.

Order Processing

Orders are processed within 1–3 business days after payment confirmation.
Orders placed on Sundays or public holidays will be processed on the next business day.
During product launches, sales, festivals, or high-demand periods, processing may take slightly longer.

Once your order has been shipped, you will receive a shipping confirmation via email or SMS with your tracking details.

Shipping Timeline

Estimated delivery times are:

Tamil Nadu: 2–4 business days
South India: 3–5 business days
Rest of India: 4–7 business days
Remote or rural locations: 5–10 business days

Delivery timelines are estimates and may vary depending on the courier partner and destination.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before payment.

From time to time, SPR Originals may offer free shipping on eligible orders as part of promotional campaigns.

Order Tracking

Once your order is dispatched, you will receive a tracking number via email or SMS.

You can use the tracking details provided to monitor your shipment until it is delivered.

Cash on Delivery (COD)

Cash on Delivery may be available for eligible PIN codes.

SPR Originals reserves the right to:

Restrict COD for certain locations.
Charge an additional COD handling fee, if applicable.
Confirm COD orders before dispatch.

Repeated refusal of COD orders may result in future COD orders being declined.

Delivery Attempts

Our courier partners generally make multiple delivery attempts.

If delivery cannot be completed due to:

Incorrect address
Incorrect contact number
Customer unavailable
Refusal to accept delivery

the order may be returned to us. Re-shipping charges may apply for a second delivery attempt.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

SPR Originals is not responsible for delays or failed deliveries resulting from incorrect or incomplete addresses or contact details provided during checkout.

Delays

While we strive to deliver every order on time, delays may occur due to circumstances beyond our control, including:

Weather conditions
Public holidays
Natural disasters
Government restrictions
Transport disruptions
Courier operational delays

We appreciate your patience in such situations.

Damaged Packages

If your package appears damaged upon delivery:

Take clear photographs before opening the package.
Record an unboxing video.
Contact our support team within 48 hours of delivery.

Claims submitted without supporting photos or an unboxing video may not be eligible for replacement or refund.

International Shipping

At present, SPR Originals ships only within India.

We may introduce international shipping in the future. Updates will be announced on our website.

Lost Shipments

If your order appears to be lost in transit, please contact our support team.

We will coordinate with the courier partner to investigate the shipment and provide an appropriate resolution, which may include a replacement or refund where applicable.