Refund policy

At SPR Originals, every product is carefully inspected before dispatch. Customer satisfaction is our priority, and we strive to ensure you receive products in perfect condition.

Returns

We accept returns only under the following circumstances:

You received a damaged product.
You received the wrong item or incorrect size than what was ordered.
The product has a manufacturing defect.

To be eligible for a return:

You must raise the request within 3 days of delivery.
The product must be unused, unwashed, unworn, and in its original packaging with all tags intact.
An unboxing video and clear photos of the product are required for damaged, defective, or incorrect item claims.

Requests made after 3 days of delivery may not be accepted.

Size Exchanges

We recommend checking our Size Guide before placing your order.

If you require a size exchange:

Exchange requests must be made within 3 days of delivery.
The product must be unused, unwashed, and in its original condition with tags attached.
Size exchanges are subject to stock availability.
Customers are responsible for return shipping charges unless the error was on our part.

Non-Returnable Items

The following items are not eligible for return or refund:

Products purchased during sale, clearance, or promotional offers.
Limited Edition or Collector's Edition products.
Customized or personalized products.
Products that have been worn, washed, altered, or damaged after delivery.
Products returned without original tags or packaging.

Refunds

Once your returned product is received and inspected:

Approved refunds will be processed within 5–7 business days.
Refunds will be credited to the original payment method.
Shipping charges, Cash on Delivery (COD) charges, convenience fees, and any applicable payment gateway charges are non-refundable unless the return is due to our mistake.

If your return does not meet our policy requirements, it may be declined and shipped back to you.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please email us within 48 hours of delivery with:

Order Number
Unboxing video
Photos of the product
Photos of the shipping package

After verification, we will arrange a free replacement or issue a full refund if a replacement is unavailable.

Order Cancellation

Orders can be cancelled only before they are packed or shipped.
Once an order has been shipped, it cannot be cancelled.
If a cancelled order has already been paid for, the refund will be processed within 5–7 business days.